About us

Falkirk Citizens Advice Bureau is here to offer free, impartial and confidential advice to Falkirk. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives. You can visit our drop-in on Mondays, Tuesdays, Thursdays, & Fridays between 10am-3pm and be seen in person (subject to availability of advisers).

in 2024/25, Falkirk Citizens Advice Bureau worked with 3,600 clients and helps resolve 12,000 issues. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.

Falkirk Citizens Advice Bureau

We’ve been serving Falkirk since 1985 and are part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise 200,000 people on the best way to sort out their problems every year - that’s 1 in every 28 adults.

We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.

We also offer the following specialist services:

Pension wise

Receive free and impartial government guidance about your defined contribution pension options.

Help to claim

If you are thinking about claiming Universal Credit for the first time, we can help. Our trained advisers can guide you through the process, whether you're looking for help applying or just more information.

Welfare rights

It can be difficult to understand what benefits you’re entitled to, how to claim them, and what to do if your benefits are stopped.

Money advice

Don’t let debt and money problems mount up. We can offer advice to get your money situation back on track.

Patient advice

Our Patient Advice & Support Service (PASS) has been specially created to offer free, impartial and confidential advice to patients and their carers and families in Scotland.

Money Talk team

The Money Talk Team is delivered by the Citizens Advice Network in Scotland and backed by the Scottish Government. It aims to help low income families get financial advice.

We have 12 staff and 23 volunteers working as advisers and helping behind the scenes. Everyone you meet at Falkirk Citizens Advice Bureau has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.

Find out more about volunteering with us.

Expert advice - every time

As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.

Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond, accredited to SCQF level 6.

Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.

In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.

Our charity status

Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.

As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.

Get advice

There are a number of ways you can get advice from Falkirk Citizens Advice Bureau. You can call, email us or you can make an appointment to come in for a face-to-face appointment.

We aim to respond to messages as soon as possible, but please note that we cannot give individual advice over email.

Get in touch

Making a complaint

If you want to make a complaint about Falkirk Citizens Advice Bureau contact us directly. You can also read more about our complaints procedure.